Returns & Refunds Policy
Return Policy
At Instastuff, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.
Return Eligibility
To be eligible for a return, items must:
- Be returned within 30 days of delivery.
- Be unused, unworn, and in their original condition.
- Include all original tags, packaging, and accessories.
- Not show signs of damage caused by misuse, alteration, or normal wear and tear.
Return Window
Customers may request a return within 30 days from the date the order is delivered.
Returns requested after the 30-day return period may not be accepted.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
Original shipping charges are non-refundable unless otherwise required by law.
Return Label
Once your return request is approved, return instructions will be provided by our customer support team.
Customers are responsible for obtaining and paying for a return shipping label unless otherwise specified by Instastuff.
Exchanges
We offer exchanges for eligible items when a replacement product is available.
If you wish to exchange an item, please contact our support team within the return period. Exchange requests are subject to product availability.
Restocking Fee
Instastuff does not charge a restocking fee for approved returns.
Non-Acceptable Returns
The following items are not eligible for return:
- Products returned after the 30-day return period.
- Used, worn, damaged, or altered items.
- Products returned without original packaging or tags.
- Items damaged due to improper handling after delivery.
- Clearance, final-sale, or non-returnable items clearly marked at the time of purchase.
Refund Policy
Refund Eligibility
Refunds are available for approved returns that meet the eligibility requirements outlined in this policy.
Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Refund Processing Time
Approved refunds will be issued to the original payment method used during purchase.
After the refund has been processed, please allow up to 14 business days for the refund to appear in your account. Depending on your bank or payment provider, processing times may vary.
Late or Delayed Refunds
If you have not received your refund after 14 business days:
- Check your bank account again.
- Contact your credit card company or payment provider, as posting times may vary.
- Contact your bank, as processing delays can sometimes occur.
If you have completed the above steps and still have not received your refund, please contact us for assistance.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Business Name: Instastuff
Email: Contact@instastuff.online
Phone: +1 (631) 686-6877
Business Hours: 09:00 AM – 05:00 PM (GMT -4)
Physical Mailing Address:
34 Relda St,
Plainview NY 11803,
United States